Return Policy

At Chillbo, we're committed to ensuring our customers are thrilled with their purchases. If you're unsatisfied or encounter any issues with your Chillbo product, we’re here to help!

Eligibility for Returns and Replacements:

Timeframe: Items must be returned or exchanged within 1 year of purchase.
Condition: Products must be returned in their original packaging and in the condition they were sold. All parts included in the original packaging must be returned.
Proof of Purchase: A receipt or Order ID is required to process your return or replacement.

Gifts

If you received a Chillbo product as a gift, please note the following:

We require the original Order ID to process any replacements. Without the Order ID, replacements cannot be issued.
Refunds are not available to the gift recipient. If a refund is required, the original purchaser must contact us directly.

How to Initiate a Return or Replacement:

Contact us: Email hello@chillbo.com with:
- Your Order ID
- The products you’d like to return or replace
- For defective items, include a photo of the issue to expedite the process
- Specify whether you’d like a replacement or refund
Ship your product to:
Westhub Logistics
1515 S Fresno Ave
Building D
Stockton, CA 95206 USA

Important Details:

Products purchased from third-party sellers (e.g., eBay) are not eligible for returns or replacements. Please contact the original seller for assistance.
We can only process returns and replacements for items purchased directly from Chillbo.com or our Amazon Storefront (sold by Emporio Neuw).
Returns are not accepted for international orders or items delivered outside the United States.
Refund Processing: Refunds may take up to 10 business days to process and may require an additional 10 days to appear on your account.
Shipping Costs: Return shipping costs are the customer’s responsibility and are non-refundable.

At Chillbo, we strive to make your return or replacement process as smooth as possible. Thank you for choosing Chillbo!